Samraksha Portal

Problem

• Paper-intensive manual processes created weeks-long processing delays

• Lack of transparency left citizens unable to track application status

• Fragmented workflow across multiple departments caused coordination issues

• Public inconvenience due to repeated office visits for follow-ups

• Limited accountability in service delivery timelines

• Inefficient fee collection and receipt management

Analysis

Netroxe adopted a citizen-centric design philosophy, mapping the complete service delivery journey from application submission to final approval. The analysis revealed that automation needed to address:

• End-to-end workflow digitization from application to approval

• Integrated payment processing for seamless fee collection

• Transparent tracking mechanisms for citizens to monitor progress

• Mobile accessibility for field inspectors and on-site verification

• Centralized database linking citizens, contractors, and department records

Implementation Strategy

• Online Application Portal for licenses, permits, and inspection requests

• Integrated Payment Gateway supporting multiple payment modes

• Automated Workflow Engine routing applications based on service type and jurisdiction

• Centralized Database System maintaining comprehensive records of contractors and citizens

• Real-time Status Tracking visible to applicants throughout the process

• Mobile-Responsive Interface enabling field inspectors to update status on-site

Metrics

• 100% automation of key public-facing electrical safety services

• Processing time reduced from weeks to days for license approvals

• Enhanced transparency through real-time application tracking

• Improved efficiency for department staff with automated workflows

• Increased accountability with audit trails for all transactions